Refund Policy

Overview

At AcademiaWriting.com, we are committed to ensuring customer satisfaction and maintaining the highest standards of service. To provide you with confidence and peace of mind, we have implemented a transparent refund policy. Our money-back guarantee allows you to request a refund at any stage of the order process, subject to the terms outlined below.

Each refund request is carefully reviewed on a case-by-case basis, and processing may take up to three business days. The most common reason for refund requests is the late delivery of an order beyond the agreed deadline. While we strive to deliver all orders on time, unforeseen circumstances may sometimes cause delays. These include, but are not limited to:

Client-initiated delays: When additional information or clarifications are required to meet the order’s specifications, but the client’s response is received late.

Editorial quality enhancements: If our editors recommend revisions to ensure the final work meets our high-quality standards.

Unexpected writer circumstances: In rare cases, the assigned writer may encounter an unavoidable personal emergency, such as a medical issue, which may impact their ability to meet the deadline.

2. Refund Requests Due to Quality Concerns

If you are dissatisfied with the quality of the content delivered, we encourage you to request revisions as a first step. Our writers are dedicated to refining your document to ensure it aligns with the original order specifications. If, after the revision process, you still find the quality unsatisfactory, you may submit a formal refund request. All quality-related refund claims are thoroughly evaluated to ensure a fair resolution based on the specific circumstances of the order.

Order Cancellation Policy

Clients may cancel an order within one hour of payment. To request a cancellation, you must submit a written request via email, live chat, SMS, or the order messaging system.

Please note that cancellations beyond this one-hour window cannot be accommodated, as work on the order will have already commenced, and the writer must be fairly compensated for their time and effort.

For any further inquiries regarding our refund policy, please contact our support team. We are always available to assist you.

Frequently Asked Questions for Refunds

When can I expect to receive my refund?

How can I cancel my order?

To initiate a cancellation of an order, kindly reach out to our support team through phone or Live Chat as soon as possible.

If the order is cancelled prior to the assignment of a writer, a full refund (100%) of your payment will be issued.
If approximately half of the time has passed, up to 50% of the amount will be refunded , as long as the order status has been checked with the writer and has not been completed. If the work has already been completed by the writer, a refund request will not be honored.

What is the process for getting a refund if I accidentally paid for the same order twice?

I mistakenly submitted two identical orders.

My paper revision was delayed.

Order with progressive delivery option

Under what circumstances can I not request a refund or when will a refund not be applicable?

Copies of sources used

Requesting a Refund

Refund requests must be made within 14 days of the order being submitted to you. To request a refund, please send an email to [email protected] with the following information:

Order number
Your name and email address
The reason for requesting the refund

Our refund department is available Monday through Saturday from 9:00 AM to 6:00 PM PST and the process may take up to three business days. Please note that the refund may take 7-10 business days to reflect in your bank account, as per the limitation of financial institutions and not the company.

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